Managed IT Services & Labour Hire
Need extra hands or a complete IT team? We provide flexible managed services and on‑site technicians — helpdesk, patching, security, backups and monitoring — under clear SLAs.
What’s included
Fast response via phone, WhatsApp and remote tools.
Scheduled visits or ad‑hoc dispatch for hands‑on work.
Windows updates, drivers and inventory tracking.
AV/EDR rollout, policies and monitoring.
Workstation & server backups with routine restore tests.
Microsoft 365 / Google Workspace adds, resets & policy.
Routers, switches, APs — monitoring and optimisation.
Monthly health, tickets and recommendations.
Packages
Choose a plan and scale up as you grow. We tailor SLAs and visit schedules to your sites.
Essential Care
Business Care
Premium Care
Labour hire — technicians on demand
User support, device setup, ticket triage, M365/Google admin.
On‑site installs, repairs, network/printing, Wi‑Fi surveys.
Routers/switches/APs, VLANs, VPNs, firewalls, QoS.
Windows Server, AD, backups, virtualization, cloud.
Rollouts, migrations, documentation and training.
Placed at your premises a set number of days per week.
Engagements available per‑day or per‑month. Background‑checked staff. POA.
Coverage & SLA
- Critical: within 1–2 hours (remote), on‑site same day where possible
- High: within 4 hours (remote), on‑site next business day
- Normal: within 1 business day
- Business hours: Mon–Fri, 08:00–17:00 (SAST)
- After‑hours/24×7 available on Premium Care
- On‑site coverage: Phalaborwa/Namakgale & surrounding — national by arrangement
FAQs
Can we mix managed services with labour hire?
Yes — many clients take a package and add a resident technician one or two days a week.
Do you support Macs and Linux?
Yes — Windows is our core, but we support macOS, Linux servers and common distributions used on appliances.
What tools do you use for remote support?
Industry‑standard remote access, monitoring and ticketing with audit trails.
Can you work under NDAs & security policies?
Absolutely. We’re used to sensitive environments and follow your onboarding procedures.